Who is Your Office Angel?
With over 16 years experience in an office environment, working up from a Receptionist through to Office Manager for an international manufacturing Company, an Office Administrator for a Group of 5 companies requiring re-structuring and organisation, and a Team Secretary for an extremely busy consultancy and construction company, I can offer a wide range of requirements from basic telephony and mail processing through to bulk billing/credit control to brochure and website design, I have gained lots of experience within the field, which I am more than confident I can apply to your business and company image to promote a first class service and impression for you.
CURRICULUM VITAE
PERSONAL
A very hardworking, reliable and trustworthy person with a sympathetic nature who understands and can exercise the utmost discretion where required. I feel I have a good eye for detail and layout and take pride in the presentation of my work. I have an excellent timekeeping record, I am enthusiastic and more than willing to learn in any new areas whether challenging, practical or educational.
In 2006, an interest of design and presentation led to experimenting with basic web design sites and developed into a service offering corporate identity options for producing logo’s, paperwork design and layout, leaflet and promotional material, and website design. Upon being faced with my 9-5 job being relocated 30 miles from home, and my not relishing the prospect of 300 miles a week over a notoriously dangerous road, I then evolved the idea further and looked into setting up my own freelance Personal Assistant/Secretarial service – Your Office Angel.
WORK HISTORY
Community First responder / Group Co-ordinator
For nearly 4 years, I undertook voluntary work as a Community First Responder. This is a position that I both enjoyed and felt great pride and satisfaction in, the role involved:-
Attending selected 999 calls providing pre medical care until the arrival of an emergency vehicle Providing comfort and support to patients and their families in a severely stressful time.Carrying oxygen to provide oxygen therapy in breathing difficulties and chest pain incidentsCarrying a small defibrillator for use in cases of cardiac arrest.Ensuring that absolute discretion and patient confidentiality are upheld at all time.Completion of records including incident report sheets, defibrillator check lists,I also held the role of Group Coordinator, which furthermore involved:
Responsibility for all admin duties, compiling weekly rota’s, liaison with the group and headquarters for dissemination of all information, meeting minutes, news bulletins, protocol updates etc.Organising recruitment drives and contacting local companies for support in contacting their workforces.Raising finances to fund the group, I have played a major part in raising over £15,000 from writing to local companies, council’s, grant providers etc and taking part in local gala’s and store collections.Updating of the group’s site page on the main website, and also being invited to assist the main website team in the whole site update and assisting other groups in the production of their own pages.Team Secretary
Undertaking clerical duties to support both departments in the production of correspondence, proposals and reports to a highly professional standard and within deadlines.Audio typing of reports, file notes, letters and other correspondence.Accurate and efficient word processing skills.Input of own design ideas and skills into certain tasks and projects where necessary.Arranging of appointments, accommodation and travel arrangements.To organise and maintain filing systems, and implement new procedures, forms or checklists as necessary.Provide cover for other departmental staff as required for holidays and sickness.Liaison between Skipton, Cheltenham and numerous site offices to ensure good all round communication, and the smooth running of projects.Office Manager
Responsibility for ensuring the smooth running of the office, which incorporated a group of 4 Companies. Diary Management: booking accommodation, customers appointments, visits to suppliers, sales leads etcGeneral office duties, admin and assisting the company owners as required. Preparation of Risk Assessments, quotations, reports, council applications, invoices, credit for tree works.Processing of quarterly invoices for the water billing company, credit control duties, preparing Money Claims for County Court Judgements (CCJ's) and allocating of monies received on to the system (Sage).Mail shots and brochure preparation, lead sourcing, internet interrogation for research etcDesign of two websites for the Company, one for straightforward information purposes and one for promotion of a new product range of hire equipment.Implementation of structured procedures was a main factor in assuring the smooth day to day running of the office. The design and implementation of enquiry forms, of brochures/flyers/promotional leaflets and of websites were all needed following my appointment in this role to provide structure and a more defined company image.Office Supervisor
Office Supervisor with the primary responsibility for maintaining the smooth running of the general office.Supervising the duties of two office administrators who deal with the incoming orders, export invoices and documentation, ueries and general sales correspondence. Coordinating general information, customer and product history reports for the two Directors, the UK sales Manager, two UK Sales Representatives and the Export Sales Manager. Responsibility for improving communications between the sales office and internal departments with regard to obtaining information and answers to queries put forward, and ways of ensuring the smooth and efficient running of the day to day duties of the office.Within this role, I also incorporated the task of producing our single page product information leaflets, quarterly newsletters, including the initial drafting, editing and mailing of. Also any other literature required, such as exhibition flyers, social invites etc.Office Administrator/Receptionist
Office Administrator/Receptionist responsible for the processing of incoming orders from customers, the progressing of orders on behalf of customers, purchasing goods from suppliers, and customer quotations.Administration duties for the sales office, operating a Lotus Notes database, Microsoft Word, Excel and Powerpoint packages, and an AS400 network linked system. I spent a great deal of my day on the telephone to customers in my Administration role, and also in my Reception cover role, therefore am very polite and professional at all times.I had experience as Telephonist/Receptionist for two years before moving into the position of Administrator, greeting visitors, answering all incoming calls, sending and distributing of faxes, general typing and postal duties. I have also had experience in the Accounts Office receiving cash and clearing from customer accounts, balancing the ledger, raising of credit notes and customer invoices, and also credit control experience.OTHER ACHIEVEMENTS/CERTIFICATES
eLearning Module; Information SecurityeLearning Module; Customer CareeLearning Module; HS2 - VDU and Workstation Health & SafetyeLearning Module; HS1 - An Introduction to Health & SafetyeLearning Module; HS3 - Fire and Safety EvacuationFire Warden course, aiding in fire prevention measures and evacuation procedures (03/07/07)IPAF (Intl. Powered Access Federation) – Demonstrator/Operator of powered access platforms)Lancashire Ambulance Service, Heart of Lancashire Appeal: Community First ResponderFirst Aid at Work Certificate (Jan 2007 - 2010)Skills in Export Sales Certificate (East Lancs Chamber of Commerce & Industry)BT Operator Telephone Techniques Course, PrestonTechnopoly – Beginners, Intermediate and Expert levels using Microsoft WordTechnopoly– Beginners, Intermediate and Expert levels using Microsoft ExcelTechnopoly– Beginners, Intermediate and Expert levels using Microsoft PublisherRELEVANT QUALIFICATIONS
GCSEEnglish Dual Award RSA Word Processing II, part 2 - Distinction
GCSEMaths (Level R) RSA Text Processing II, Part 1 - Distinction
RSA Typing Skills - Level 1 RSA Text Processing II, Part 1 - Distinction
Audio typing rate of 50-60 words per minute (wpm) for good quality clear dictation, standard typing rate for composing of own worded letters approx 55-60 wpm.
For a basic 2 paragraph 1 page letter, approx 125 words in total, it would take approximately 5-7 mins to type up and for a 2 page report containing lots of condensed paragraphs/typing, of approximately 900 words, approx. 25/30 mins
REFERENCES
References will gladly be provided upon request either with a quotation or before entering into a contract.
Use arrows to scroll down to continue.
Y o u r O f f i c e A n g e l
f
