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Who is Your Office Angel?

Having over 20 years experience in a variety of different office environments, Nicola firstly worked her way up from a Receptionist through to Office Manager for an international manufacturing Company, leaving after 11 years for a new challenge, due to lack of further opportunity.


She then took up a role as an Office Administrator for a Group of 5 companies requiring re-structuring and organisation, where she worked for the next 5 years until its relocation out of the area.


Following this, Nicola became a Team Secretary for an extremely busy consultancy and construction company at a prestige country estate in North Yorkshire, and when the parent company took the decision to close the company, due to the economy at the time, Nicola went to work in the motor trade, leaving there in June 2016 having held the position of Management Services Coordinator, which involved HR for 136 people over 6 sites, H&S, Office and facilities management, IT coordinator, and PA to the directors.


With her varied experience, Nicola can handle a wide range of requirements from basic telephony and mail processing to bulk billing/credit control, copy and audio typing, and preparing reports, to simple brochure and website design.

"For 4 years, I undertook voluntary work as a Community First Responder.  This is a position that I both enjoyed and felt great pride and satisfaction in".  The role involved:-


  • Attending selected 999 calls providing pre medical care until the arrival of an emergency vehicle

  • Providing comfort and support to patients and their families in a severely stressful time.

  • Carrying oxygen to provide oxygen therapy in breathing difficulties and chest pain incidents

  • Carrying a small defibrillator for use in cases of cardiac arrest.

  • Ensuring that absolute discretion and patient confidentiality are upheld at all time.

  • Completion of records including incident report sheets, defibrillator check lists,

  • I also held the role of Group Coordinator, which furthermore involved:

  • Responsibility for all admin duties, compiling weekly rota’s, liaison with the group and headquarters for dissemination of all information, meeting minutes, news bulletins, protocol updates etc.

  • Organising recruitment drives and contacting local companies for support in contacting their workforces.

  • Raising finances to fund the group, I have played a major part in raising over £15,000 from writing to local companies, council’s, grant providers etc and taking part in local gala’s and store collections.

  • Updating of the group’s site page on the main website, and also being invited to assist the main website team in the whole site update and assisting other groups in the production of their own pages.

Nicola is a very hardworking, reliable and trustworthy person with a sympathetic nature who understands and can exercise the utmost discretion where required.  


She has a good eye for detail and layout and takes pride in the presentation of her work.  One of her bugbears is the poor communication and poor presentation from a business, and she is keen to help people develop a more streamlined and efficient process, and promote a better more professional image for their company.  Nicola thrives on helping people become more organised and give them back some precious time for their core 'hands' on work and leisure and family time.


Nicola has also undertaken voluntary work, where she trained as a Community First Responder with Lancashire Ambulance Services (now North West Ambulance Service).


A very worthwhile role, where she also became group coordinator, being responsible for coordinating regular group meetings, training sessions, preparing a 24 hour rota, and fundraising.

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